Charmius Privacy Policy

At Charmius, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Charmius Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create an account, or use any of our services. By using Charmius Casino, you agree to the practices described below.

Information We Collect

When you register for an account or use our platform, we collect several categories of information to provide you with a safe and personalized gaming experience. Our Charmius platform gathers data necessary to verify your identity, process transactions, and comply with our licensing obligations under the Tobique Gaming Commission.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence
• We gather identity verification documents, including proof of ID and proof of address, as part of our KYC procedures
• We record financial information related to deposits and withdrawals, including payment method details
• We track your gaming activity, including bets placed, games played, and bonus usage
• We collect technical data such as IP address, device type, browser information, and login timestamps
• We store communication records when you contact our support team via live chat or email

How We Use Your Data

We at Charmius use the information we collect for several legitimate business purposes. Our priority is to maintain a secure environment while delivering the services you expect when playing at Charmius Casino.

• We use your data to verify your identity and prevent fraud or underage access
• We process your deposits and withdrawals securely through our approved payment partners
• We personalize your experience, including VIP Club rewards, bonuses, and promotional offers
• We analyze gaming activity to improve our game library and detect irregular patterns
• We send you account notifications, security alerts, and marketing communications where you have consented
• We comply with legal and regulatory obligations under our gaming licence

Cookies and Tracking Technologies

Here at Charmius, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Our Charmius Cookie Policy, available separately, provides further details on the types of cookies we use and how you can manage your preferences through your browser settings.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services. Our Charmius team works only with providers who maintain strict data protection standards.

• We share data with payment processors, including MASSIVITY LTD, to complete transactions
• We share information with identity verification providers to confirm your age and identity
• We disclose data to regulatory authorities when required by law or our gaming licence
• We may share anonymized, aggregated data with analytics providers to improve our platform
• We work with game providers and software suppliers who may receive limited gameplay data

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our Charmius Casino systems use encryption, secure servers, and restricted access protocols to keep your data safe. Despite these measures, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and regulatory requirements. Once your data is no longer needed, we securely delete or anonymize it in accordance with applicable laws.

Your Rights

You have certain rights regarding your personal data when you use our services. We at Charmius Casino respect these rights and will respond to your requests within a reasonable timeframe, in accordance with applicable data protection laws.

• You have the right to access the personal data we hold about you
• You can request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of data processing
• You have the right to withdraw consent for marketing communications at any time
• You may request a copy of your data in a portable format

International Data Transfers

As an international operator serving players in Australia, Canada, New Zealand, and other markets, we may transfer your data across borders to process transactions and deliver our services. Our Charmius platform ensures that any such transfers comply with applicable data protection standards, regardless of where the data is processed.

Restricted Jurisdictions

We do not knowingly collect or process data from residents of the United States or any jurisdiction where online gambling is illegal or where we are not licensed to operate. If we discover that an account has been created from a restricted territory, we reserve the right to suspend the account and take appropriate action regarding the associated data.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page, and we encourage you to review this policy periodically. Continued use of Charmius Casino after changes are posted constitutes your acceptance of the updated terms.

Contact Us

If you have any questions about this Charmius Privacy Policy or wish to exercise your data protection rights, please reach out to our support team. We are available 24/7 via live chat, or you can email us at support@mail.charmius.app. Our Charmius team is always ready to assist you with any privacy-related concerns.